Frequently asked questions

All orders are shipped within 24-48 hours of receipt (excluding weekends and holidays). 

All orders ship within 24-48 hours of receipt (given the exception for weekends and holidays).  Tracking is sent by email, SMS or FB Messenger. If you didn't receive tracking please contact our customer service team and we will make sure you receive the information.

All online orders are shipped by USPS Priority Mail, unless otherwise determined.  Wholesale orders are shipped by UPS.  If you need express services, please contact our customer support team for quotes and availability.

Jeffrey James Botanicals has been manufacturing and serving retailers and customers for more than 10 years.  Products are available online and in multiple retail locations in the natural market and mass market stores throughout the US.  You can use our locations finder in the main menu to find a location near you.

We manufacture to Vegetarian standards, though most of our products can be considered vegan.  The Toner and The Creme would be two products that would not be considered vegan.

We are certified by Leaping Bunny.

We do not test on animals at any stage of R&D or manufacturing.  

We do not use ingredients containing gluten or wheat.

All our products are manufactured in the USA.