Satisfaction Guarantee - Hassle Free Returns

COMMON RETURNS QUESTIONS

If you aren't happy, we aren't happy.  We want you to be completely satisfied with your Jeffrey James Botanicals products. Please see our Satisfaction Guarantee and details below.

DAMAGED IN TRANSIT

If any of your items are damaged in transit, please notify us within 5 days of receipt of items; a replacement will be authorized and shipped within 24-48 hours of receipt of notification of damages. You may be asked to send images so we may send to the carrier to help improve their service.

SATISFACTION GUARANTEE - updated 10/12/2018

If you are not completely satisfied with your purchase, you may return it for a full refund within 30 days of receipt of your order.

Satisfaction Guarantee applies to purchases made on our website,  www.jeffreyjamesbotanicals.com. (All brick and mortar retailers who stock Jeffrey James Botanicals products have a 100% satisfaction guarantee, please contact the retailer directly for returns and exchanges.  Each retailer will have guidelines they follow for returns and exchanges.)

Satisfaction Guarantee is valid for 30 days after you receive product, confirmed by carrier tracking. Return any unused portion of product with your original packing slip (or copy) and original product packaging to our warehouse within 45 days of your receipt of product. For example, you use the product for 30 days, you still have 15 days to get it back to our warehouse.  Product and information as outlined above and detailed below, must arrive back to our warehouse within 45 days of receipt of your original order.

Jeffrey James LLC - RETURNS
35853 Industrial Way Unit B
Saint Helens, OR 97051

Follow these steps:

1. Package your product in the original product packaging
2. Include your order number on the label
3. Place a copy of your ORIGINAL PACKING SLIP in the box with the product and all original packaging this means unit carton box.
4. Once we receive your package, your account will be refunded for your purchase price and any CA or WA sales tax collected.
5. If you have any questions regarding our Satisfaction Guarantee, you can call our office direct 562-541-6976, or email info@jeffreyjamesbotanicals.com with the subject line: SATISFACTION GUARANTEE.

WHAT ITEMS ARE NON-REFUNDABLE?

We do NOT accept returns for sale items, free gifts or promotional items with retail value, or clearance items.
We do NOT accept returns for items purchased on other sites or at retail locations.